In the feedback stage, you will essentially draft a short report that includes a PDF of the Map created in the session.

For PACC Mapping, speed of turnaround is generally more important than a comprehensive report.

Much of the value of PACC Mapping is in the engagement of the stakeholders, and not just the resulting Map and report. Therefore, you do not want the participants to lose the momentum gained in the workshop by waiting weeks for the perfect report.

One key piece of advice in the feedback stage is to be OK with sharing a DRAFT early.

First, Tidy the Map

First thing to do after a PACC Mapping session is tidy up the Map. Do this RIGHT after the session while the conversations are fresh.

You and your co-facilitator(s) will probably find that the Map captured the spirit of the conversation but as you read it after, it lacks some of the clarity everyone thought it had. We know ours generally do.

Doing this right after a session is a great way to debrief the session as well, and get facilitator coaching from the ISU in the initial sessions.

We generally plan this by having 30-60 mins more booked into our calendar right after where we plan to debrief and tidy the Map in real time.

Things to Tidy up:

• Titles and Wording of Ideas - Better capture your understanding of each idea that was talked about on the cards. Do your best to capture the evolution of ideas. Also edit for clarity. Someone NOT in the session will read the card, so having clearer descriptions is key. This includes (perhaps especially) the cards categorized as Other Ideas.
• Persona Mappings - Quickly scan and confirm that personas were Mapped appropriately to relevant ideas. Some idea cards may have started out as an idea for a single persona but may have progressed to a point where they became relevant to multiple personas. If you did not capture that progression in the session, now is a good time to do that. Tag as many persona tokens to an idea as you like - in fact, the more the better! This likely indicates that an idea might be impactful for the community in a broader sense.
• Highlight Specific Ideas - Sometimes there are one or two ideas that became the dominant new ideas for action. We find it helpful in Miro to highlight those. This can be done simply by picking the idea card and making its outline thickness a few points thicker than all the other cards. You might also change the colour of a card or group of cards to indicate a certain theme or grouping.
• Lines and Arrows - You might want to add arrows to connect ideas. Arrows can be used to connect related ideas. For example, you might see that a certain idea connects to a particular clinic location, or you may want to use lines to connect all suggestions concerning communications.
• Cleaning up the Cards - Finally, reposition, recolour, and resize the cards to help align the Map, and make it consistent and easier to read. It can be easy in the middle of a PACC Mapping session to edit cards in unintended ways. Tidying up the Map a little bit goes a long way to improving accessibility of the material and credibility of the Map. Sometimes, after the fact, we colour code common ideas differently to make them easy to read and connect.

Remind the Group of Immediate Follow-Up Activity

In some sessions, the group may have decided on one or two immediate next actions. It is very helpful to the group to send those out ASAP as reminders.

They may be related directly to the Mapping; for example - prioritization of the ideas generated - in which case you want to share the list of ideas and the Map. The actions may be something entirely different, such as reaching out to a particular group to find out more about their services.

If this happens in your session, you can send out the immediate next action reminders BEFORE the report is drafted. This is up to you as a facilitator. If it makes sense to you and if the group wants it, make it happen.

Send these out to the whole group to be inclusive.

Draft the Report

Getting to the report quickly after a session has three key benefits:

1. It keeps the momentum you have helped build;