This page outlines and illustrates the steps of a typical PACC Mapping session.
Feel free to use what we have developed here or adapt to your own group and facilitation style.
We have provided example slides you can use in the Miro template if you wish. Feel free to edit those during your prep stage.
In the orientation step you’ll begin the session and get people’s voices into the room.
Next, confirm the goals for the session at a high level so that everyone is on the same page. This would include highlighting the population and overall gap everyone will focus on in the session.
Do not go down into the specifics of the barriers, etc., as that is the session itself, instead, this is an overview of what is broadly in and out of scope for the session. This will help focus the conversation.
Highlight that the output of the session is to have generated and discussed ideas to improve care and collaboration across community and primary care services, with agreement that some of the proposed ideas will be taken forward (how they will be taken forward will depend on the group).
The Lead Facilitator will share their screen / Miro window in presentation mode.
You can walk through the intro slides in Miro and briefly highlight what PACC Mapping is and how it works in a person-centered approach to open up discussions and generate local ideas to improve community and primary care services and coordination.
Once you get to the Map of the community, you can shift out of presentation mode.
Go through the spaces on the PACC Map, showing this to the participants.
Highlight the scope on the Map, for example, if there are clear geographic areas that are in-scope, name those so people do not dwell on out-of-scope conversation too much in the workshop.
Highlight how the personas will be used to Map potential solutions. The group will Map together what they feel are the best actions to help the people that the personas represent get access to care, and support coordination among the services relevant to them. This helps reorient those who know and catches up those who are joining without having done the pre-work.