Immediately following the Team Mapping round(s), discuss the Team Mapping process and participants’ experience with the Team Mapping activity.
At the end of a mapping session: discuss the Team Mapping activity with participants (if you are fitting team mapping into an hour you may only have a few minutes to get feedback). Gather feedback on both the content and outcome of the Team Mapping activity. Discuss the gaps identified in the session for the persona Team Maps that were created. Find out what the participants found surprising or unexpected and prompt participants to discuss further action steps. When the ISU conducts Team Mapping sessions, we use an evaluation form to formally capture participant feedback.
Discuss participant experience in the context of the Team Mapping method: what worked, what did not, what could be done better. Use the feedback gathered to inform your future Team Mapping sessions. If you are facilitating a Team Mapping session with a clinic or a smaller team, begin planning future sessions with the team present and brainstorm ideas together with the group on how to improve Team Mapping.
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